PLUM

While we strive to ensure that our ready to ship items reach you in 1-2 days, there may be rare instances when shipping takes a few additional days. in cases where 

• The bundles are instock but the wig will need to be made & or coloured .
• You have chosen to have your wig customised , where you get the option to.
• The time you ordered

For any lengths/wigs not in stock, I.e for wigs that have the Preorder banner -orders have a 12 working day processing time frame and this is excluding shipping times. Processing time is the time used to build your wigs from wefting to wig creation. Our extensions are ethically sourced, machine-made & carefully coloured to ensure SBR Dolls receive the finest quality- TEA.

For lengths not in stock, selecting pre order means you are happy with our processing time scales and pre-order information.

For Birmingham clients & clients willing to come in ,

we’re happy to offer a pick up once your order is ready . This is strictly after payment

NOTE THAT LIGHTENING CAN AFFECT THE TRUE COLOR OF AN EXTENSION. We will try our possible best to show you the wigs especially the coloured wigs in different lightening but bear in mind that phone and camera screens cannot be relied upon to show the accurate colours.

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 COLOUR CONSIDERATIONS

• All colour fades – toner touch-ups may be needed over time. Reds and Gingers are quicker to fade

• Re-colouring: Going from light to dark is more sustainable than dark to light

• Blonde & Highlighted Units: Best worn occasionally due to their processed nature

• If worn daily, alternate with another unit and deep condition regularly

• Toning and hydration are key to preventing brassiness and dryness

If you shop and ask us to cut lace , colour,  layer or style according to your preference and not what is displayed, you are not eligible for a return or exchange.

for more on our store policy pleasee read our complete returns and exchange page

For wavy/bouncy hairs , you need styling to reveal the beauty of the hair . For tips please watch our styling videos on instagram or send a what’s app to inquire .

Hairs from our collections are mostly unprocessed, that means it was colored, curled & styled to achieve a particular look and will need styling as no unprocessed hair come with waves that last forever .