Exchange/Refunds

We do not offer Refunds for custom made wigs, only exchanges as long as it meets the conditions below.

Please note that returns are Not accepted due to hygiene reasons. If however, an error has occurred on our end and the products is in its original state, we are happy to offer an exchange or a store credit.

The original state means the hairs should not be worn, brushed, washed, combed , cut or altered with in any way

Please note that this will only be offered if you notify us immediately you get an item and allow up to 48 hours for a response .Make sure to to post this within 7 days .

Any item that has exceeded 7 days will NOT be accepted

We recommend using a courier that provides a tracking and delivery confirmation as we are not responsible for lost packages.

If you shop and ask us to colour, layer or style according to your preference and not what is displayed, you are not eligible for a return or exchange.

Disclaimers

Please note that any item that isn’t in the NEXT DAY DELIVERY section is shopped on Pre- order , this takes 12 working days to process excluding the shipping times. The shipping is between 2-3 working days after processing. In busy times, this can take a bit longer. Once your order has been placed, you have up to 24 hours to modify it. We do not accept cancellations after purchase . Please be patient when you order as our extensions are sourced from other countries and go through highly skilled crafting to ensure Sbr dolls receive the finest and best quality of hairs. They are not mass produced or rushed to make.

NOTE THAT LIGHTENING CAN AFFECT THE TRUE COLOR OF AN EXTENSION. We will try our possible best to show you the wigs especially the coloured wigs in different lightening but bear in mind that phone and camera screens cannot be relied upon to show the accurate colours.

Shipping

Delivery in the uk is with Royal Mail signed for special delivery for your own protection.

To the rest of the world its 3-5 working days after dispatch

You will receive a tracking number via email once your order is dispatched

Haircare & Info

Thank you for shopping with us, please do not that textured hair like kinky, burmese and deep wave will have minimal shedding due to the tight curl pattern.

For wavy/bouncy hairs , you need styling to reveal the beauty of the hair . For tips please watch our styling videos on instagram .

Please take care of your extensions/wig’s as youll do to your natural hair

Straight hair tips

Please sure to wash your extensions frequently to remove any build up from products applied as this weighs hair down over time and makes it loose its bounce and lustre .

Opt for weightless serums and use a pea size amount

minimze heat usage and air dry wigs if possible

Use a heat protectant before styling

For curly hair

Invest in a good leave-in condition snd mix with water in a spay bottle, spray hair and brush gently with a denman brush . Finish up with a mouse.

For bouncy/wavy hair

Invest in heatless curls or curling irons and style according to preference

Comb gently with a brush, or wide tooth comb

We strongly advise you have more than one wig.

One for daily wear and others for occasions. This ensures they're not worn out

Storage

if your hair is not in use you can store in your Slayed by raee box, they’re built in with silk which reduces dryness, frizz and tangling.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@byraee.com